> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/get-started/satisfi-forward.md). # Satisfi Forward ## Overview Satisfi Forward is a forward deployed engineering practice that adapts our Agents to how you operate. We build the integrations, workflows, and tailored AI solutions that connect your Agents to your systems, your data, and your business. Forward is led by Satisfi Labs co-founder Randy Newman and gives you direct access to the engineers behind the platform your Agents already run on. {% embed url="" %} ### How is Forward different from what my subscription already covers? Your subscription covers the Satisfi platform, your Agents and Campaigns, standard configuration, analytics, and ongoing support. Forward is engineering work designed and built specifically for your organization: a unique integration, a new workflow, or a build that does not exist on the product roadmap. If something you need falls into that second category, Forward is how it gets built. Let your account manager know about a project idea so we can help evaluate which it is. ### What kinds of projects does Forward take on? Most engagements fall into a few categories: * Integrations connecting your Agents to ticketing, CRM, CMS, POS, loyalty, data and partner systems * Unique Campaign builds designed around a specific goal, audience, or set of business rules * Agent workflow tailored to your systems * Channel and entry point specific builds If your idea is not on this list, it is still worth a conversation. The list reflects where we have done the most work, not the limits of what we will consider. ### Do I need to have the project fully defined before we start? No. Most organizations come to us with a problem rather than a specification, and that is the right place to start. Forward engagements begin with an assessment where we look at the outcome you want and the systems involved, then define the first project together. You are not expected to arrive with a scope document. ### How is Forward priced? Forward is not sold off a price list, because the work is specific to your systems and your goals. You can purchase credits toward Forward work and draw against them as projects are scoped and committed, which means you can get started without a defined project in hand. As your priorities shift, you decide where that capacity goes. Your Satisfi account team can walk you through how credits are structured and sized. ### What are the Forward credits? Credits are how Forward capacity is purchased and tracked. You buy a credit package alongside your Agent subscription, and each project draws credits from your balance when its statement of work is signed, so you always know what is committed and what remains. Credit packages run for an annual term with your existing agreement. Larger packages include bonus credits and scheduling priority. Your account team can walk you through package sizes and what your credits translate into in practice. ### Will Forward work with the systems and vendors we already use? We work in the live experience ecosystem every day: ticketing, CRM, CMS, POS, loyalty, and partner platforms. Because our engineers build for sports, entertainment, attractions, and destinations, they already understand these systems and the workflows around them. Whether we can integrate with a specific vendor depends on the APIs and access that vendor provides, and we confirm that before committing to a project. ### How does an engagement start, and how long does it take? It starts with a conversation about what you are trying to solve. From there we assess the systems involved and what they make available, then come back with a defined project, a sequence, and a timeline. Duration depends more on the systems in play than on the size of the idea. A well documented integration moves quickly. Work that depends on a third party exposing something new takes longer. We will tell you which one you are looking at before you commit. ### Will this pull attention away from the Agents we run today? No. Forward is a dedicated practice. Your existing Agents, your support, and the product roadmap you are already counting on are unaffected. Forward exists to take on the work that sits outside all of that. ### How do we get started? Tell us what you are working on. It does not need to be a finished idea. An integration you have been putting off, a workflow you have discussed for months, or a voice experience you are curious about are all useful starting points. Reach out to your Satisfi account team and we will set up time with the Forward team. \ \
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