Multi-Factor Authentication App (MFA)

To enhance the security of your account and proprietary data, we've implemented a mandatory Multi-Factor Authentication (MFA) system. MFA is an important measure that SaaS companies implement to protect their users' accounts from unauthorized access. It adds an extra layer of security at sign-in by requiring users who do not have an active session to verify their identity by entering a one-time code delivered via authenticator app or email.

Signing in with MFA

Start by following these steps: 1. Navigate to https://dashboard.satis.fi/ and log in using your username and password, or social login.

1. If you have not already registered for MFA via authenticator app, you will be prompted to retrieve your one-time code from your email. From this screen you will have the option to go straight to the dashboard, or first register via authenticator app for enhanced security.

1. During MFA set-up via authenticator app, you will need to scan the QR code using your preferred authenticator app (ex. Authy, Duo, Google Authenticator etc.) or the built-in iOS passwords app.

1. If you don’t already have one, download Google Authenticator from below:

• iOS Download

• Android Download

1. Once the app is downloaded, open the app and click (+) in the bottom right corner. Scan the QR code to add Satisfi Labs to your list of accounts. Then it will prompt you to enter the 6-digit code as shown below.

1. After you’ve registered, MFA via authenticator app will become your default sign-in method, but you will still have the option to instead send a one-time code via email.

   

Additional Notes

• One-time codes sent via email will expire after 5 minutes.

• MFA verified sessions are specific to each user + unique device. Logging in on incognito, phone, new device, etc, will result in your identity needing to be reverified.

• By default, users will need to re-verify once every 30 days. However, this can be modified to meet your company’s security requirements.

• Satisfi Administrators will adhere to the client account settings. For example, if a client account is configured for MFA verified sessions to expire daily, Satisfi Administrators will also need to reverify each day when signing-in to that client’s account.

Need Assistance?

If you are having issues signing in via authenticator app, don’t worry. Please reach out to us at [email protected], and we’ll reset your MFA so you can restart the setup process