Food & Beverage Analytics Dashboard
Overview
The F&B Analytics Dashboard gives you a single view of how your Food & Beverage Agent is performing. It surfaces input volume, quality response scores, query trends, dietary category breakdowns, top query topics, and category distributions - all in one place. You can filter by date range, page, channel, category, and topic, drill down into subcategories, and export data for offline analysis.
How to Access
Navigate to the right-hand panel of your dashboard and select Analytics > Food & Beverage.
All data displayed throughout the report updates based on the filters you set in the right-hand panel.
Data Filters
The data filters on the right hand side of the report determine what data is visible in the rest of report panels. You can filter by date range, page name, channel name, and other more F&B specific filters such as F&B topic and category.
Category is the broadest level. It classifies each message by the general type of food, beverage, or request — things like "Alcoholic Beverage," "Main Dish," "Dietary Preference," "F&B Location," or "F&B Service." It answers: what kind of F&B question is this? A single message can fall into multiple categories (e.g., someone asking for vegetarian food and an IPA would be tagged with both "Dietary Preference" and "Alcoholic Beverage").
Sub Category narrows the category by one level. It specifies what type within that category — for example, "Beer" under Alcoholic Beverage, "Pizza" under Main Dish, or "Vegetarian" under Dietary Preference. Not every message has a sub category; sometimes the category alone is specific enough.
Topic is the most granular level. It captures the actual item or subject the user asked about — "Hot Dog Location," "Premium Beer," "Gluten Free Options," "Themed Drink," "Nachos." This is where you see exactly what fans are searching for, and a single message can produce multiple topics when a user asks about more than one thing.
The three levels form a simple hierarchy: Category (broad type) → Sub Category (refinement) → Topic (the specific thing the user wanted).
NOTE: even though a Company Id filter is visible, you are not able to filter by different companies. All analytics reports are tied your specific company.
Using the Report
Summary Panel
The top of the report displays three key metrics:
All Messages - Total messages serviced across all of your Agents
Total F&B Messages - Messages serviced specifically by the F&B Agent
Quality Response Index - The response quality score for the F&B Agent
Drilling into Total F&B Messages
Click the number in the Total F&B Messages box to open a detail view.
Select View All F&B Messages to see every message handled by the F&B Agent for your current filter criteria. This view mirrors the AI Resolution Log but is scoped to F&B messages only. You can download these results in your preferred format.
Drilling into Effective Response Rate
Click the number in the Effective Response Rate box to see response rates broken down by F&B Topic.
F&B Queries Trend
This chart shows query volume over time for your selected filters.
Dietary Categories
This section shows how many user queries mentioned a dietary category such as Gluten Free, Vegan, Kosher, Halal, and others. Click the three-dot menu in the top-right corner to download dietary category data with corresponding query counts.
Click any dietary category bar to drill down further by Response Score or by Topic.
Top F&B Queries
Displays the 25 most frequently asked F&B topics.
Click the three-dot menu next to any topic to either drill down by response quality or view the corresponding message log.
From the message log view, you can apply additional filters or download the data as CSV, XLSX, or other formats using the three-dot menu in the top-right corner.
Top F&B Categories
Shows query distribution across F&B categories in a donut chart. Hover over any segment to see the query count for that category.
Click any category segment to open drill-down options:
Drill deeper by subcategory - See a more granular breakdown of items within the selected category
Drill deeper by Response Quality - View the response quality score distribution for the selected category
View the Message Log - See all user inputs tagged with this category
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