Agent as Search - Client Resource Guide

This guide explains how to use Agent as Search from a client perspective. It is designed to help you understand how your website visitors interact with the chat experience and how to guide them for the best results.

Step-by-Step: How Users Interact with AI Agent

Step 1: Open the Chat Widget

The user begins by clicking on the chat icon or 'Search / Ask Us' button on your website. This opens the chat interface where the interaction begins.

Step 2: Ask a Question in Natural Language

Users can type questions just like they would text a person. For example: 'What are your hours this weekend?' or 'Where can I park near Gate A?'. This is more effective than typing single keywords.

Step 3: Review the Instant Response

The AI Agent immediately provides a direct answer. Responses may include helpful information, links, phone numbers, or action buttons such as 'Book Now' or 'Get Directions'.

Step 4: Use Quick Reply Buttons

After each response, users may see suggested buttons. These are designed to guide them to the most common next steps without needing to type again, improving speed and ease of use.

Step 5: Continue the Conversation

The assistant remembers context, so users can ask follow-up questions naturally without repeating information.

Best Practices for Clients

Encourage users to ask complete questions, be specific, and use quick reply buttons when available. If the results are not accurate, users should rephrase their question.

Examples of Good Questions

• What are your hours this weekend?

• Where can I park near the main entrance?

• How do I upgrade my tickets?

• Is the VIP section all-inclusive?

• What's the refund policy?

• Are there food options for kids?

• How do I contact guest services?

• What items are not allowed inside?