> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/agent-performance-console/new-agent-performance-console/voice-of-guest.md).

# Voice of Guest

### **What it is** 

The "what are people actually asking about" view. Ranks the topics guests bring to your agents by share of conversation, and surfaces emerging themes, including a word-cluster visual and a ranked list.

This page answers "what's on our guests' minds" at two resolutions. Top Topics gives you the big-picture category breakdown (Food & Beverage, Parking, etc.), useful for high-level planning. Emerging Themes goes a layer deeper into specific, concrete phrases (e.g., "gates," "ice cream," "starting pitcher") that wouldn't show up as their own category otherwise, useful for spotting something like a spike in ice cream questions at one specific game.

See the [**glossary**](https://docs.satisfilabs.com/resource-center/ai-agent-engine/agent-performance-console/new-agent-performance-console/glossary#campaign-overview) for key terms and definitions used on this page.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2F73EvRF3ZEri1kB3PRpd0%2Fimage.png?alt=media&amp;token=1991a10c-a975-4973-98ea-4b4e11f7a33a" alt=""><figcaption></figcaption></figure>

### **What you're looking at**

**Top Topics:** A ranked list of the most common conversation topics, each shown with its share of total conversations. Smaller, less common topics are rolled into a single "Everything else" line at the bottom rather than each getting their own row.

### **What you can do here**

* **Date range filter and agent filter**: both adjustable, same pattern as the other Conversational Intelligence pages.
* **Get Insight**: a button that generates a written summary of what's driving the Top Topics data, useful if you want a quick narrative read instead of interpreting the chart yourself.