Voice of Guest

What it is

The "what are people actually asking about" view. Ranks the topics guests bring to your agents by share of conversation, and surfaces emerging themes, including a word-cluster visual and a ranked list.

This page answers "what's on our guests' minds" at two resolutions. Top Topics gives you the big-picture category breakdown (Food & Beverage, Parking, etc.), useful for high-level planning. Emerging Themes goes a layer deeper into specific, concrete phrases (e.g., "gates," "ice cream," "starting pitcher") that wouldn't show up as their own category otherwise, useful for spotting something like a spike in ice cream questions at one specific game.

See the glossary for key terms and definitions used on this page.

What you're looking at

Top Topics: A ranked list of the most common conversation topics, each shown with its share of total conversations. Smaller, less common topics are rolled into a single "Everything else" line at the bottom rather than each getting their own row.

What you can do here

• Date range filter and agent filter: both adjustable, same pattern as the other Conversational Intelligence pages.

• Get Insight: a button that generates a written summary of what's driving the Top Topics data, useful if you want a quick narrative read instead of interpreting the chart yourself.