> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/agent-performance-console/new-agent-performance-console/resolution-opportunity.md).

# Resolution Opportunity

### **What it is** 

Surfaces where the AI agent currently falls short. Grouped by topic category, shows how many conversations ran into a genuine content or fulfillment gap, what guests specifically asked for within each gap, and a separate log of cases where a requested item wasn't available and the agent offered a substitute instead.

This page tells you specifically what content to add or fix, not just that something's missing, but the literal language guests used and how often.

See the [**glossary**](https://docs.satisfilabs.com/resource-center/ai-agent-engine/agent-performance-console/new-agent-performance-console/glossary#campaign-overview) for key terms and definitions used on this page.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2F9ySpinxl6PbShbOPg1vr%2Fimage.png?alt=media&amp;token=b64b1589-7fa5-4ea5-85c4-17e4d1c54d5d" alt=""><figcaption></figcaption></figure>

### **What you're looking at, section by section**

**Content Gaps:** A list of topic categories where guests ran into a genuine gap, each shown collapsed with just its total conversation count. Expanding a category reveals the specific sub-topics or phrases guests asked within it, ranked by frequency, along with a closing line noting how many additional, less common questions exist beyond the ones shown.

**Alternative Recommendations:** Shows cases where a guest asked for something that wasn't available and the agent offered a substitute instead of a dead end. Each row shows exactly what was requested, what alternative the agent offered in response, and how many conversations followed that same pattern.

### **What you can do here**

* **Agent filter** (top right): the page defaults to showing all agents' content gaps together; filter to a single agent for more detailed data.
* **Change date range (top right)**
* **Expand a topic category**: click into any content gap category (e.g., "Food & beverage") to see the specific questions guests asked, ranked by frequency.
* **See the full conversation behind a row**: not currently available. Rows show the request/alternative pairing, not the full transcript.
* **Assign or export content gaps to your team**: not currently available from this view.