> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/ai-agent-engine/agent-performance-console/legacy-agent-performance-console/agent-campaigns/food-and-beverage-agent/capture-f-and-b-feedback.md).

# Capture F\&B Feedback

### Overview

Collect and organize guest feedback across your entire food and beverage experience. Your Agent captures both ratings and open-text responses, identifying high-impact service gaps and turning real-time guest sentiment into clear, actionable insights.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FcMpHQNtBqM4tALmlLSfg%2Fimage.png?alt=media&amp;token=fa9236a7-1687-4194-9daf-c22029cf4180" alt=""><figcaption></figcaption></figure>

### Benefits

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td>Capture structured feedback at the item and stand level</td></tr><tr><td>Combine ratings and open-text to give teams both a score and a story</td></tr><tr><td>Replace post-event surveys with in-moment capture when feedback is most accurate</td></tr></tbody></table>

#### What Success Looks Like

This campaign directly supports the following KRs:

* Feedback rate on responses
* Positive response feedback rate

#### How to Track Results in the Agent Performance Console <a href="#how-to-track-results-in-the-agent-performance-console" id="how-to-track-results-in-the-agent-performance-console"></a>

1. Go to <https://agent.satis.fi/agent/food-beverage>
2. On Objectives & Key Results, expand the **Drive Meaningful Engagement Across the Food Experience** card
3. See **Current - Forecast** Key Result Progress

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FUqyQgkAETIa79LloXkgK%2Fimage.png?alt=media&amp;token=85b7400d-a71b-4b48-99cf-154f0622f54d" alt=""><figcaption></figcaption></figure>

4. Use the **Agent Chat** to ask questions like:
   1. Tell me the recent stats on the Capture F\&B Feedback campaign
   2. How did the feedback rate change over the last couple of weeks?