Enhanced Ticket Discovery

Overview

Activate live, detailed data across group, tour, premium, and season ticket inventory to deliver context-aware responses that capture guest interest and guide them to purchase and interest pages.

Benefits

Turn guest intent into confident purchases with context-rich recommendations

Deliver smarter, real-time responses powered by inventory, matchups, players, and promotions

Increase qualified conversions with clear, actionable CTAs in every interaction

Available Integrations & Data Sources

Sports / Entertainment

• AXS

• Broadway Across America (BAA)

• FEVO

• GovX

• MLS

• MiLB

• NBA

• NHL

• SuitePro

• Spinzo

• Seat Geek

• Telecharge

• Ticketmaster

Tourism

• Ventrata

• Org-specific data feeds

• Documents

Assist Ticket Discovery VS Enhanced Ticket Discovery Comparison

	Assist Ticket Discovery	Enhanced Ticket Discovery
Data sources	Limited	Advanced
Integrations	Limited	10+
Real-time accuracy	Limited to available data sources	Uses real-time data feeds & ticketing integrations
Context-aware responses	Limited	Available with data feeds & integrations
Quality Response Index	80%+ (limited response completeness)	90%+ (complete + relevant responses)

What Success Looks Like

This campaign directly supports the following Key Result:

• Ticket Interest Conversion: No.of users who clicked the Ticket purchase link divided by total No.of users who had shown ticket purchase intent

How To Test the Campaign

1. "What premium suite options are available for the playoffs?"

2. "Are there any theme nights coming up this season?"

3. "I want to host a group of 30 for my company outing, what are my options?"

4. "When is the next bobblehead giveaway and how do I get tickets?"

5. "Who's the opposing team's starting lineup tomorrow?"

6. "What's the best multi-day package for a family of four traveling in August?"

7. "Are there any seasonal promotions running this month?"

8. "Show me your most popular small-group experience under $500 per person."

How to Install the Campaign

If you'd like to install this campaign, please contact your Account Manager!

This campaign works best with the Convert Ticket Discovery campaign, unlocking the in-chat purchase capability.