Capture F&B Feedback

Overview

Collect and organize guest feedback across your entire food and beverage experience. Your Agent captures both ratings and open-text responses, identifying high-impact service gaps and turning real-time guest sentiment into clear, actionable insights.

Benefits

Capture structured feedback at the item and stand level

Combine ratings and open-text to give teams both a score and a story

Replace post-event surveys with in-moment capture when feedback is most accurate

What Success Looks Like

This campaign directly supports the following KRs:

  • Feedback rate on responses

  • Positive response feedback rate

How to Track Results in the Agent Performance Console

  1. On Objectives & Key Results, expand the Drive Meaningful Engagement Across the Food Experience card

  2. See Current - Forecast Key Result Progress

  1. Use the Agent Chat to ask questions like:

    1. Tell me the recent stats on the Capture F&B Feedback campaign

    2. How did the feedback rate change over the last couple of weeks?

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