Capture F&B Feedback

Overview

Collect and organize guest feedback across your entire food and beverage experience. Your Agent captures both ratings and open-text responses, identifying high-impact service gaps and turning real-time guest sentiment into clear, actionable insights.

Benefits

Capture structured feedback at the item and stand level

Combine ratings and open-text to give teams both a score and a story

Replace post-event surveys with in-moment capture when feedback is most accurate

What Success Looks Like

This campaign directly supports the following KRs:

• Feedback rate on responses

• Positive response feedback rate

How to Track Results in the Agent Performance Console

1. Go to https://agent.satis.fi/agent/food-beverage

2. On Objectives & Key Results, expand the Drive Meaningful Engagement Across the Food Experience card

3. See Current - Forecast Key Result Progress

1. Use the Agent Chat to ask questions like:

   1. Tell me the recent stats on the Capture F&B Feedback campaign

   2. How did the feedback rate change over the last couple of weeks?