# Multi-Language Functionality

## Overview

Introducing advanced **Multi-language App**, a feature that empowers you to manage and deliver instant conversational responses in 50+ languages. This functionality not only detects and responds in the user’s preferred language accurately and instantly, but also minimizes the effort required to manage multilingual content.

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2F9y41FJ7hGUl1Y65SONFh%2FAliona%20Margulis&#x27;s%20Video%20-%20Feb%2019%2C%202025-VEED.gif?alt=media&#x26;token=7838d7d3-4797-4eff-a850-047882f8d8b9" alt=""><figcaption></figcaption></figure>

## Benefits

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td>Communicate with customers in their preferred language, improving engagement and satisfaction.</td></tr><tr><td>Automatically detect and adapt to the user's language for a frictionless conversation.</td></tr><tr><td>Store and manage content in multiple languages with advanced customization options.</td></tr><tr><td>Support for 50+ languages and dialects.</td></tr><tr><td>Minimize the effort required to manage content across multiple languages.</td></tr></tbody></table>

## Capabilities

{% tabs %}
{% tab title="Multi-Language Support in Conversations" %}

* **User Choice** - When users tap the 🌐icon within the welcome message, they will be presented with a list of languages to choose from.
* **Browser Detection** - If the user has their browser set to an enabled language, the system will automatically detect their preferred language.
* **Conversational Detection** - If a user begins speaking in an enabled language, the system will now start conversing in the user’s natural tone.
  {% endtab %}

{% tab title="Flexible Content Management" %}

* Seamless support for content storage (generative content, prewritten responses, and enriched responses) in a single language, multiple languages, or a combination of both.
* Standard implementation supports the 10 most frequently used languages in North America, including:
  * English
  * Chinese (Simplified - Mandarin)
  * Spanish
  * French
  * Portuguese (Brazilian)
    * For European region: Portuguese (Portugal)
  * Russian
  * German
  * Japanese
  * Italian
  * Korean
    {% endtab %}
    {% endtabs %}

## How to Install?

Reach out to your Account Managers for more details!

<figure><img src="https://167344003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsxN9AGLZMIc5C8dx3zU7%2Fuploads%2FtH2HGjiLSi1IEjFlPzkP%2FAliona%20Margulis&#x27;s%20Video%20-%20Feb%205%2C%202025-VEED.gif?alt=media&#x26;token=391ab0a5-c83b-4ebf-9aae-f610caa8d12b" alt=""><figcaption><p>Product Demo</p></figcaption></figure>

## FAQ

<details>

<summary><strong>Can I store all my content in English and provide answers in different languages?</strong></summary>

Yes

</details>

<details>

<summary><strong>Can the system support mixed-language content storage?</strong></summary>

Yes, you can store content in both English and native languages.

</details>

<details>

<summary><strong>How does the system handle mixed-language responses?</strong></summary>

It delivers native responses where available and translates others automatically.

</details>

<details>

<summary><strong>What translation services are used?</strong></summary>

Google Translate for language detection and OpenAI for language translation.

</details>

<details>

<summary><strong>What areas are currently not supported?</strong></summary>

Payment pages (e.g., ticket commerce integrations), live agent portals, third-party i-framed integrations (e.g., FEVO), and business-facing interfaces (e.g., Satisfi dashboard).

</details>

<details>

<summary><strong>How does multi-language functionality impact analytics?</strong></summary>

Intent data is reported in English, with message history available in the native language.

</details>


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